Bloom Flowerists is a business in the home décor & gift industry that sells fresh flowers across South Africa. All of our products are handmade and therefore slight variations to the images on the website may occur.
2. Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 10 working days and delivery confirmed by way of courier. A tracking number can be provided upon request once goods have been dispatched.
3. Delivery restriction:
Bloom Flowerists reserves the right to amend delivery charges where necessary including for special delivery conditions or for international deliveries.
4. Return and Refunds policy:
4.1. The provision of goods and services by Bloom Flowerists is subject to availability. In cases of unavailability, Bloom Flowerists will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
4.2. Bloom Flowerists will, at its sole discretion, replace goods damaged in transit provided damages are reported to Bloom Flowerists within 24 hours of delivery.
Bloom Flowerists shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Bloom Flowerists bank account, the details of which will be provided on request.
7. Card acquiring and security:
Card transactions will be acquired for Bloom Flowerists via Payfast. Payfast is a South African online payment platform committed to keeping you and your information safe with a multitude of checks to protect buyers and sellers from fraudulent transactions.
8. Customer details separate from card details:
Customer details will be stored by Bloom Flowerists separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.payfast.co.za.
9. Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Bloom Flowerists takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile:
This website is governed by the laws of South Africa and Bloom Flowerists chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Bloom Flowerists may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information:
This website is run by Bloom Flowerists based in South Africa trading as Bloom Flowerists and with registration number 2017/302142/07 and the Director is Anita Luizinho.